ATTENTION: IF YOU RECEIVE A DAMAGED ORDER YOU MUST REPORT THIS TO US WITHIN 24 HOURS OF THE COURIER DELIVERY PREFERABLY VIA EMAIL WITH PHOTO EVIDENCE AND DETAILS. 

RETURN POLICY

Thank you for your purchase. We hope you are happy with your online or in-store purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange within 28 days of the purchase (certain products not eligible for change of mind return, see below). Original shipping fees are non-refundable. Please see below for more information on our return policy.

You are responsible for any courier fees incurred from return of the product.

Courier charge depends on product purchased i.e. size and weight and courier you choose to use. We offer in-store returns are free of charge and there is no restocking fee.  

This does not affect your statutory rights.   

RETURNS

All returns must be postmarked within 28 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and include a receipt. Incorrectly stored products will not be accepted. Please note we do not accept returns of bagged building products/building materials including hard wall, cement, bonding, slate, ridges etc. please check prior to purchase if your building product is exempt from returns. Doors & Floors are also ineligible for return if incorrectly stored or beyond the 28 day date.  

Without proof of purchase (receipt) we cannot accept a return, this does not affect your statutory rights as a consumer. 

RETURN PROCESS

To return an item, please email customer service at info@dermotkehoe.ie to confirm return.

We are unable to arrange collection of your return package from your home and request that you arrange your own shipping at a cost dependent on the provider you choose. Items larger than 1.2m in height/width or weighing more than 20kg cannot be collected by courier and must be returned in person to our store. 

We do not cover any fees for returns, this is the responsibility of the customer. We accept in-person/in-store returns free of charge. 

When shipping the item to return please ensure that the item is in its original packaging and include your proof of purchase, and mail your return to the following address: 

Dermot Kehoe Supply & DIY Ltd.

Attn: Returns

Woodbine Road  

New Ross  

Wexford, Y34 RF24  

Ireland  

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 3-5 business days to appear on your card statement, depending on your card company/bank. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Some larger products or special orders may be subject to a 15% restocking charge, for more information please speak to our sales team. Please note we do not accept returns of bagged building products/building materials including hard wall, cement, bonding, slate, ridges etc. please check prior to purchase if your building product is exempt from returns. Special orders i.e. products not usually stocked and ordered in especially at the customers request are not eligible for return. We will also not accept the return of Doors & Floors that were incorrectly stored since purchase due to the nature of the product. These are subject to inspection by staff prior to return/refund. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

051420088 

info@dermotkehoe.ie